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61 articles covering 27 driver topics and 34 rider topics.

Driver Support

Account Setup & Documents

How to register as a Driver What documents are required to drive?How long does driver onboarding take?Driver Experience FAQ Background check FAQ for drivers Banking onboarding FAQ Why was my document rejected?How to update a rejected or expired driver document How to Change or Update Your Vehicle on HOVR How do I cancel my HOVR driver membership?Why your driver account is under review or suspended

Accepting Rides

How do I accept ride requests?What if a rider doesn't show up?Why am I not receiving ride request notifications?

Payments & Earnings

How are my earnings calculated?When do I get paid?How to view your earnings Why was my fare reduced?How to change your bank details as a driver Driver payout troubleshooting Missing trip in earnings: what to do How does the Rider referral program work?How to Refer a Rider

Ratings & Feedback

How do Rider ratings work?

Safety & Emergencies

What should I do if I feel unsafe during a ride?How to report a serious safety issue or emergency

App Issues & Troubleshooting

The Driver App keeps crashing. What should I do?

Rider Support

Account & Profile

How to create a Rider account How to reset your password Can I delete my Rider account?How to update your Rider account details Why is my Rider account blocked or restricted?My account may be compromised How to recover your account if your phone number changed Why HOVR may ask you to verify your account Rider verification FAQ

Booking Rides

How to book a ride Can I schedule a ride in advance?How do I cancel a ride?Why didn't my ride request go through?

Payments & Billing

How to add a payment method How do I update my payment method?How your trip fare is calculated Why was I charged a cancellation fee?Authorization hold explained Payment failed? What to do next I was charged but my trip did not happen Duplicate charge or unknown charge on my account Why a backup payment method was charged Refund timelines and what to expect

Trip History & Receipts

How to view your trip history How to get a receipt for a completed trip Understanding your HOVR receipt A trip is missing from my history How to report incorrect pickup, dropoff, or trip time details Lost item after a trip

Safety & Emergencies

What should I do in an emergency during a ride?How to report a serious safety issue or emergency

App Issues & Troubleshooting

Why can't I log into my Rider App?How to report a bug or suggest an improvement

Promotions & Rewards

How does the Rider referral program work?

Still need help?

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